Legal

Cancellation & Refund Policy

Effective date: 23-06-2025 · Last updated: 23-08-2025

Because Trade2Cart pickups are free for customers and payment flows from the vendor to you, there is no customer payment for us to refund. This policy explains how cancellations and payment disputes work.

Cancelling a booking

  • You can cancel before a vendor has been assigned to your booking.
  • Once a vendor has been assigned and is on the way, cancellation may not be possible — the vendor has already committed the trip.
  • If you need to change a slot, contact us at trade@trade2cart.in or on +91 8903166106 as early as you can.

If a vendor does not arrive

  • Report it to trade@trade2cart.in with your booking details.
  • We will reassign your pickup to another verified vendor.
  • Repeated no-shows result in a vendor being removed from the network.

Payment disputes

  • Payment is made by the vendor directly to you at pickup, so there is no platform-held amount to refund.
  • If you were underpaid, or the weighing was disputed, contact us within 48 hours with the booking details and we will investigate.

Vendor commission

  • Platform commission charged to vendors is calculated per completed order.
  • Commission charged on an order that is later cancelled or reversed is adjusted in the vendor's next settlement.

Contact

All cancellation and dispute requests go to trade@trade2cart.in or +91 8903166106. We respond to support requests within 24 hours.